Welcome to the Project Kaizen — Where Progress Meets Purpose.
Thank you for choosing Project Kaizen — your commitment to growth inspires everything we do.
We’ve kept our Exchange & Return policy simple, transparent, and 100% customer-first:
🚫 No Returns/Exchanges On:
• Sale items (including B1G1 deals)
• Products priced below ₹699
✅ For Everything Else:
First Order? No worries.
• Exchange: FREE
• Return:
• Store Credit – FREE
• Refund to Bank – ₹150 fee
Second Exchange: ₹100 processing fee
🧾 Refunds
• Wrong Size / Wrong Color / Damaged or Defective Item?
→ Full Refund to Original Payment Method
Processing Time: 7–12 working days
💰 Exchange Rule
• Exchanges allowed only for same or higher-priced items
⏳ Return/Exchange Window
• Must apply within 7 days of receiving your order
🧼 Item Condition
• Items must be unworn, with original tags and packaging intact
📦 How To Apply
👉 https://projectkaizen.in/returns
🧾 COD Orders
• No refunds on COD
You’re Not Just a Buyer — You’re part of the Kaizen Fam.
No stress. No hassle. Just support, respect, and your pursuit of being 1% better every day.
Need help?
📞 Call/WhatsApp us: +91-7440730613
📧 Email: kennedynelson0812@gmail.com
This document was last updated on February 24, 2026.