Shipping, Return and Refund Policy

Welcome to the Project Kaizen — Where Progress Meets Purpose.

Thank you for choosing Project Kaizen — your commitment to growth inspires everything we do.

We’ve kept our Exchange & Return policy simple, transparent, and 100% customer-first:

🚫 No Returns/Exchanges On:

• Sale items (including B1G1 deals)

• Products priced below ₹699

✅ For Everything Else:

First Order? No worries.

• Exchange: FREE

• Return:

• Store Credit – FREE

• Refund to Bank – ₹150 fee

Second Exchange: ₹100 processing fee

🧾 Refunds

• Wrong Size / Wrong Color / Damaged or Defective Item?

→ Full Refund to Original Payment Method

Processing Time: 7–12 working days

💰 Exchange Rule

• Exchanges allowed only for same or higher-priced items

⏳ Return/Exchange Window

• Must apply within 7 days of receiving your order

🧼 Item Condition

• Items must be unworn, with original tags and packaging intact

📦 How To Apply

👉 https://projectkaizen.in/returns

🧾 COD Orders

• No refunds on COD

You’re Not Just a Buyer — You’re part of the Kaizen Fam.

No stress. No hassle. Just support, respect, and your pursuit of being 1% better every day.

Need help?

📞 Call/WhatsApp us: +91-7440730613